Wednesday, June 25, 2008

But I want to give you my money!

Sallie Mae sucks. Their website sucks, their Indian customer service reps suck, they all just suck. All I want to do is make my student loan payment. It's not that hard. Log into my account, make a payment, right? Wrong! After I get my user name and password entered, then I answer my challenge questions, then it tells me I have no account. I call the customer service number and reset all my info and tell me to wait 2 hours to log in. Repeat process. I have spent nearly 18 hours trying to pay my damn bill. Of course, I can go the "phone payment" route and pay an extra $10 to do it, but I refuse. I want it done online, now, and free. Of course, the automated system tells me things are much better if I just go to the website, and all the emails they send tell me the same thing. Stupid website.....